Umbraco CMS support
OSKI Solutions as an Umbraco Registered Partner offers the best solutions in:
- bug fixing
- new features implementation
- technical audit of a website
- website re-engineering and redesigning
Why choose US?
OSKI solutions is a team of top-rated experts and rising talents with an Umbraco Registered Partner status being proud of significant and solid experience in website development for clients from different industries and even countries.
Support plans and their benefits
In the process of running a website sometimes there is a chance you will face a variety of challenging issues. There is a way to receive reliable and professional technical support from Umbraco experts in case of having any issues requiring a rapid solution. It becomes possible due to our profound experience in Umbraco websites re-engineering and redesigning.
Steps to be taken to get Support
1. Client contacts us
2. Client activates one of the support plans
3. After facing the issue, we arrange a call with our team to investigate the problem and clarify the requirements
4. Solving a problem
5. Checking of completed tasks by a client.
“Professional approach with good communication and understanding of requirements.”
“We received a brilliant service. Very friendly and professional and task completed to a high standard.”
Our Support Plans
per 30 days
Covers: 10 man-hours of support. Extra time is charged with ad-hoc support pricing (€40 / hour). Recommended for static corporate websitesSupport Plans | Basic
per 30 days
Covers: 20 man-hours of support. Extra time is charged with ad-hoc support pricing (€35/ hour). Recommended for E-commerce websitesSupport Plans | Standard
per 30 days
Covers: 40 man-hours of support. Extra time is charged with ad-hoc support pricing (€30/ hour). Recommended for interactive websites and portalsSupport Plans | Premium
Frequently Asked Questions
How soon do you respond to support requests?
The time zone is considered. It is possible you will get a reply from us within 24 hours. However, usually, we react much faster especially in case of emergency upon your request. In case of technical issues, we keep our clients informed.
How do you calculate a "man-hour" of support?
Hourly Basis support means compensation paid according to the number of hours the team experts actually stay in tune (including time of meetings with a client in order to clarify the problem, time spent for identifying the issue, offering possible solutions, fixing the bugs).
I've paid for some pay-as-you-go hours and now I'm switching to a monthly plan. Do I get any discount?
Definitely! Please contact us for more details.
When does the support plan go active in case of successful payment?
The support plan goes active in the next 3 working days after the payment.
If I have unused hours by the end of the month, will I lose them?
No, these hours will be added to the next month support plan with a 50 % discount. For instance, if your support plan is “Basic” and this month you have covered just 6 hours out of 10, the next month the same support plan will have 12 hours in total.
Still have a questions?
If you have any questions or comments, please don't hesitate to reach out to us. We value your feedback and will do our best to respond to your message as soon as possible.