Custom CRM/HRM Software

Case Overview

Oski Solutions built a CRM (Customer Relationship Management) and HRM (Human Resource Management) system that integrates customer relationship handling with employee management optimization. The system uses automated workflows with cloud storage, analytical tools, and AI-powered capabilities to optimize operations, improve workforce efficiency, and increase customer interaction.

Businesses experience poor performance due to uncoordinated HR and CRM procedures which cause operational inefficiencies along with data scattering and problems with compliance. Oski Solutions provided businesses with a scalable framework that combined secure CRM/HRM functionalities into an integrated single user-friendly system to handle customer relationship management employee performance measurement and administrative automation.

The process

• Research & Discovery

  Early-stage market research helped Oski Solutions discover precise requirements that different business sectors needed. Oski Solutions performed interviews with HR professionals and sales managers and executives to identify customer management challenges as well as employee engagement issues and administrative process shortcomings.

  A competitive analysis helps to understand industry best practices and establish features that would give the solution competitive advantages.

• Development & Integration

  The development team constructed a cloud-based system using the current framework and advanced technology for scalability. The system design features independent CRM and HRM modules that function together, providing businesses with a unified platform to regulate customer contacts and workforce activities.

  Key integrations included:

  • Third-party APIs for email automation, scheduling, and accounting software.
  • AI-driven chatbots to enhance customer support and employee self-service.
  • Data security measures such as encryption and GDPR-compliant data handling.

  By incorporating AI and machine learning algorithms, the system provided predictive analytics for customer behavior insights and employee performance forecasting.

The performance optimization process concentrated on achieving faster responses as well as faster data processing and automatic system expansion capabilities for increased business capacity. The validation process ensured ISO, GDPR, and HIPAA regulations for protecting employee and customer-sensitive information.

• Deployment & Ongoing Support

  The cloud-based platform deployed its system using highly secure infrastructure which enabled real-time data access remote task management and continuous business operations.

  Oski Solutions maintained active system monitoring and feature updates along with 24/7 technical assistance for continuous reliability after deployment. Businesses could use the system’s modular setup to implement new features whenever needed because of its future-proof design.

Problem & Solution:

Problem

Businesses often struggle with inefficient CRM and HRM processes due to outdated systems, fragmented data, and manual workflows. Common challenges include:

• Disorganized customer data, leading to missed sales opportunities and poor customer retention.
• Slow recruitment and onboarding processes, reducing workforce efficiency.
• Compliance risks and data security issues, particularly in handling sensitive employee and customer information.
• Time-consuming payroll and performance tracking, increasing administrative overhead.

Solution

Oski Solutions developed an all-in-one CRM and HRM system that:

• Centralizes customer and employee data, ensuring accessibility and real-time updates.
• Automates repetitive tasks such as customer follow-ups, payroll processing, and employee onboarding.
• Enhances compliance and data security, protecting personal information and ensuring regulatory adherence.
• Integrates seamlessly with existing business tools, providing a connected ecosystem for operational efficiency.

Features:

• AI-Powered Customer Relationship Management (CRM)

  The system allows users to monitor leads better while automating sales tasks and engages customers using artificial intelligence insights. Businesses use real-time data analytics to see how customers will behave and give customized support for better sales results.

• HRM with Automated Workforce Management

  The HR module helps organize employee recruitment and appointments with automated tools for attendance monitoring and payroll creation. Artificial Intelligence helps HR take away daily tasks so teams can work on key talent strategies.

• Employee Self-Service Portal

  The system lets employees handle leave changes, work hours, and assessment activities which cuts HR involvement while building better staff connections.

• Seamless Third-Party Integrations

  Businesses can integrate the CRM/HRM system with accounting software, email platforms, calendar apps, and project management tools, creating an interconnected digital workspace.

Result in Numbers:

• 40% Faster Sales Cycle

  Businesses using the CRM module reported significantly reduced time spent on lead conversion and customer interactions.

• 60% Reduction in HR Administrative Tasks

  The HRM automation features eliminated manual paperwork, optimized payroll management, and improved workforce tracking.

• 50% Increase in Employee Productivity

  By automating time-consuming tasks, employees could focus more on value-driven activities, leading to higher performance and engagement.