Let’s face it, customer experience isn’t just a department anymore it’s the thread that runs through every part of a business. Whether someone’s ordering online, calling support, or walking into a store, they expect the same level of clarity, speed, and care every time. That’s not easy to pull off, which is why so many US companies now specialize in helping brands rethink how they connect with people.

From data-driven design to AI-powered service models, customer experience transformation has become less about theory and more about execution. The companies leading this shift are the ones blending tech with empathy turning insights into smoother journeys and smarter operations. In this article, we’ll look at who’s doing it best and how they’re redefining what customer experience really means in practice.

 

1. Oski Solutions

At Oski Solutions, we work with companies across the US that want to make their systems actually work together. Most of the time, teams already have good tools in place but end up dealing with silos, manual fixes, and tech that doesn’t fully connect. That’s where we come in. We help businesses align their customer experience with their digital infrastructure, so things flow the way they should - smoothly, efficiently, and without unnecessary complexity.

We spend a lot of time helping clients redesign how their platforms interact, whether that means cleaning up data pipelines, improving workflow visibility, or setting up integrations that support better customer experiences. The goal isn’t to add layers of technology but to make what’s already there feel smarter and more connected. For US-based companies, that usually translates into faster operations, clearer insights, and customer journeys that actually make sense from start to finish.

Key Highlights:

• Focuses on improving how systems connect to support better customer experiences
• Works with US companies across various industries
• Helps simplify complex digital environments through smart integration
• Bridges gaps between data, tools, and teams
• Combines technical expertise with a practical approach to transformation

Services:

• System and platform integration
• Customer experience improvement
• API development and optimization
• Cloud and data workflow modernization
• Process automation and infrastructure support
• Ongoing technical consulting and maintenance

Contact Info:

• Website: oski.site
• Email: contact@oski.site
• Phone: +48571282759
• Address: Kaupmehe tn 7-120, Tallinn, Estonia 10114
• LinkedIn: www.linkedin.com/company/oski-solutions

 

2. Accenture

Accenture works with companies that are trying to rethink how they connect with their customers. Their projects usually start with figuring out what’s not working in the current setup - maybe support feels clunky, or digital channels aren’t aligned. From there, they bring in strategy, design, and technology to create experiences that actually make sense to people using them. It’s less about fancy tech talk and more about helping businesses stay human while they scale.

They tend to blend analytics, AI, and customer insights into real solutions that help companies adapt faster. Whether it’s redesigning an online experience, automating service operations, or improving employee tools, the goal is the same: make every interaction smoother and more meaningful. Accenture’s work often feels like the bridge between how businesses want to treat customers and what they actually deliver day to day.

Key Highlights:

• Focuses on combining technology with human-centered design
• Works across industries like retail, healthcare, and finance
• Helps companies modernize their customer experience strategies
• Uses data and AI to personalize and improve interactions
• Balances digital innovation with practical execution

Services:

• Customer experience and service design
• Digital strategy and transformation consulting
• AI and analytics integration
• Experience platform development
• Automation and workflow optimization
• Cloud and systems modernization

Contact Info:

• Website: www.accenture.com
• Phone: +17134839090
• Address: 1301 Fannin Street, Houston, TX, 77002
• LinkedIn: www.linkedin.com/company/accenture
• Twitter: x.com/accenture
• Facebook: www.facebook.com/accenture

 

3. Deloitte

Deloitte works with companies that are trying to bring consistency and sense to their customer experience. They usually come in when businesses feel like their digital tools, service teams, and customer touchpoints are pulling in different directions. Their work tends to focus on stitching everything together so the experience feels smoother for both customers and employees. It’s practical stuff - figuring out what’s actually happening behind the scenes and fixing the gaps that slow things down.

They take a pretty hands-on approach, mixing strategy, design, and technology without overcomplicating it. The team often helps clients modernize systems, redesign user journeys, and bring data into everyday decision-making. What makes their work stand out is how they combine the technical with the human side - making sure the end result isn’t just efficient, but also feels right for the people using it.

Key Highlights:

• Focuses on linking strategy, design, and technology for better CX
• Works across industries like retail, healthcare, and finance
• Helps organizations align digital operations with real customer needs
• Mixes practical consulting with implementation support
• Emphasizes usability and consistency across all channels

Services:

• Customer experience strategy and transformation
• Digital platform design and development
• Data-driven insights and analytics
• Process automation and modernization
• Service and journey redesign
• Cloud and enterprise integration

Contact Info:

• Website: www.deloitte.com
• Phone: +1 713 982 2000
• Address: 1111 Bagby St. Suite 4500 Houston, TX 77002-2591 United States
• LinkedIn: www.linkedin.com/company/deloitte
• Twitter: x.com/deloitte
• Facebook: www.facebook.com/deloitte

 

4. Capgemini

Capgemini helps companies rethink how they interact with customers by focusing on real experiences rather than just digital upgrades. They often get involved when a business is stuck between old systems and new expectations, helping to bring everything together in a way that feels modern but still works in practice. Their approach usually mixes strategy, tech, and design so that businesses can connect better with customers without making things overly complicated.

They tend to focus on building consistent experiences across all channels - online, in-store, or mobile. Instead of treating technology as a quick fix, they use it to quietly support how people actually work and shop. Capgemini’s strength lies in understanding how large organizations operate and then helping them make changes that stick, not just flashy one-time improvements.

Key Highlights:

• Works on aligning technology with real customer needs
• Focuses on creating consistent, connected experiences
• Brings together design, data, and strategy for transformation
• Supports both enterprise modernization and customer-facing systems
• Helps companies adapt to new digital models without losing focus on people

Services:

• Customer experience and service design
• Digital transformation consulting
• Cloud and enterprise integration
• Omnichannel strategy development
• Data analytics and process optimization
• Automation and system modernization

Contact Info:

• Website: www.capgemini.com
• Phone: 1-404-806-4200
• Address: 3475 Piedmont Road Suite 1400 Atlanta, GA 30305
• LinkedIn: www.linkedin.com/company/capgemini
• Instagram: www.instagram.com/capgemini
• Facebook: www.facebook.com/Capgemini

 

5. Cognizant

Cognizant works with companies that want to bring their customer experience into the modern world without losing sight of what actually matters to people. They usually help when a business has solid systems in place but struggles to make them feel connected or user-friendly. Their work often involves simplifying complicated setups, improving how data flows between teams, and making digital tools easier for both customers and employees to use.

What stands out about Cognizant’s approach is that they focus on building experiences that make sense in real life, not just on paper. They blend strategy, design, and automation to help companies handle change at a manageable pace. Whether it’s creating smarter service platforms, improving online interactions, or helping organizations use AI more responsibly, their focus is on building experiences that work smoothly and actually feel useful to the end user.

Key Highlights:

• Focuses on linking digital tools with human-centered design
• Helps companies modernize customer experience without overcomplicating it
• Works across multiple industries including retail, healthcare, and banking
• Uses data and automation to improve operational consistency
• Supports digital transformation at both technical and process levels

Services:

• Customer experience and digital strategy consulting
• Experience design and journey optimization
• Cloud migration and enterprise modernization
• AI and automation integration
• Data analytics and insight development
• Service platform design and management

Contact Info:

• Website: www.cognizant.com
• Email: inquiry@cognizant.com
• Phone: (908) 809-7000
• Address: Office 200 Somerset Corporate Blvd Suite 8001 Bridgewater (New York metro) 08807 NJ
• LinkedIn: www.linkedin.com/company/cognizant
• Twitter: x.com/cognizant
• Instagram: www.instagram.com/cognizant
• Facebook: www.facebook.com/Cognizant

 

6. TCS

TCS works with companies that are trying to modernize how they serve and connect with customers. They usually step in when a business wants to move from outdated systems or scattered digital tools to something more connected and intuitive. Their focus tends to be on making big organizations feel more agile without breaking what already works. That could mean building new platforms, redesigning processes, or rethinking how teams handle customer interactions from start to finish.

They take a steady, structured approach to transformation. Instead of pushing quick overhauls, TCS helps companies improve in ways that last. Their work often combines strategy, design, and technology in a way that feels balanced - practical enough to function daily but flexible enough to grow. In short, they help businesses handle change at scale while keeping things grounded and realistic.

Key Highlights:

• Focuses on large-scale customer experience transformation
• Balances innovation with operational stability
• Works across industries like banking, retail, and manufacturing
• Supports modernization of systems and business processes
• Uses data and design thinking to improve user experiences

Services:

• Customer experience and digital transformation consulting
• Experience design and journey mapping
• IT modernization and cloud migration
• Business process optimization
• Automation and AI-driven service delivery
• Omnichannel strategy and platform integration

Contact Info:

• Website: www.tcs.com
• Email: na.marketing@tcs.com
• Phone: 678-388-3458
• Address: Atlanta Galleria Office, Tower No. 400, Galleria Parkway, Suite 1060, GA 30339
• LinkedIn: www.linkedin.com/company/tata-consultancy-services
• Twitter: x.com/TCS
• Instagram: www.instagram.com/tcsglobal
• Facebook: www.facebook.com/TataConsultancyServices

 

7. Infosys

Infosys works with companies that are trying to bring their customer experience up to modern standards without losing sight of what makes them unique. They usually come in when businesses have the right tools but need help connecting them in a way that actually makes sense for customers and employees. Their approach focuses on creating experiences that feel consistent, simple, and human - whether someone’s browsing online, using an app, or getting in touch with support.

They combine strategy, design, and technology to help organizations shift how they operate day to day. It’s not about replacing everything at once but about figuring out what actually needs to change and what just needs a bit of fine-tuning. Infosys tends to focus on making digital transformation feel practical, not overwhelming, so companies can evolve without losing their balance.

Key Highlights:

• Focuses on building connected, consistent customer experiences
• Blends technology with design and strategy for real-world improvements
• Helps companies modernize existing systems instead of starting from scratch
• Works across multiple industries, from retail to finance and healthcare
• Emphasizes long-term digital growth and process efficiency

Services:

• Customer experience transformation
• Digital strategy and consulting
• Experience design and user journey optimization
• Cloud migration and modernization
• AI and automation solutions
• Omnichannel platform development

Contact Info:

• Website: www.infosys.com
• Phone: +1 512 953 1571
• Address: 507 E Howard Ln Building 1, Suite 200 Austin, TX 78753
• LinkedIn: www.linkedin.com/company/infosys
• Twitter: x.com/Infosys
• Facebook: www.facebook.com/Infosys

 

8. HCLTech

HCLTech works with companies that want to rethink how they interact with customers and employees in a more connected, practical way. They often step in when businesses are juggling outdated systems or disjointed digital experiences that make everyday interactions harder than they need to be. Their job is to smooth out those rough edges - aligning strategy, design, and technology so customers have a simpler, more consistent experience no matter where they engage.

They focus on real outcomes rather than buzzwords. That might mean helping a company modernize its platforms, introduce automation into support processes, or redesign how teams collaborate behind the scenes. The goal is usually the same: make digital transformation feel less like a massive overhaul and more like a steady shift that improves how things actually work day to day.

Key Highlights:

• Focuses on practical digital transformation for customer and employee experiences
• Helps companies modernize existing systems for smoother operations
• Works across multiple sectors like finance, retail, and telecom
• Uses automation and data to improve efficiency and service delivery
• Prioritizes human-centered design alongside technology innovation

Services:

• Customer experience and digital consulting
• Experience design and modernization
• Cloud and IT infrastructure transformation
• Automation and AI implementation
• Data analytics and insight-driven decision support
• Omnichannel experience management

Contact Info:

• Website: www.hcltech.com
• Email: kamra.a@hcltech.com
• Address: Suite 300, 3rd Floor, Perimeter TWO, 3020 Carrington Mill Boulevard, Morrisville, North Carolina, 27560
• LinkedIn: www.linkedin.com/company/hcl-technologies
• Twitter: x.com/hcltech
• Instagram:  www.instagram.com/hcltech
• Facebook: www.facebook.com/HCLTechOfficial

 

9. West Monroe

West Monroe focuses on helping companies turn customer experience into something that actually works in real life, not just on a strategy slide. They usually get involved when businesses are dealing with disconnected systems or outdated processes that make things harder for both employees and customers. Their team blends consulting, design, and technology to make those experiences smoother and more consistent, without overcomplicating things.

What makes their approach different is that they work closely with clients to make sure changes stick. They don’t just talk about transformation; they get into the details - fixing workflows, aligning teams, and making technology feel like a natural part of how the business runs. It’s a hands-on, practical way of modernizing how companies serve people, built around what actually improves day-to-day interactions.

Key Highlights:

• Focuses on building practical, real-world customer experience solutions
• Blends business strategy, design, and tech implementation
• Works across industries like healthcare, energy, and financial services
• Helps companies modernize processes without unnecessary complexity
• Strong focus on teamwork and long-term operational impact

Services:

• Customer experience and digital strategy consulting
• Business transformation and process design
• Technology modernization and integration
• Experience design and customer journey mapping
• Data and analytics-driven decision support
• Cloud and infrastructure consulting

Contact Info:

• Website: www.westmonroe.com
• Phone: 800.828.6708
• Address: 2 Liberty Square Boston, MA 02109
• LinkedIn: www.linkedin.com/company/westmonroe
• Twitter: x.com/westmonroe
• Instagram: www.instagram.com/wearewestmonroe

 

10. EPAM

EPAM works with companies that want to make their digital experiences more cohesive and user-friendly. They’re often called in when businesses already have the right technology but need help making it actually feel connected and smooth for customers. Their projects usually blend design, development, and strategy to build experiences that work across different platforms and touchpoints. It’s not about flashy makeovers - it’s about fixing what’s clunky and turning it into something that feels natural to use.

They’re especially good at bridging the gap between big ideas and the technical work needed to bring them to life. That might mean rethinking how a product is built, aligning customer journeys with backend systems, or helping teams adapt to new digital models. EPAM’s approach is pretty grounded: understand the business, improve the experience, and build something that lasts.

Key Highlights:

• Focuses on creating consistent digital experiences across platforms
• Blends strategy, design, and engineering for practical result
• Helps companies modernize existing products and services
• Works across multiple industries including retail, finance, and healthcare
• Emphasizes scalability and long-term usability

Services:

• Customer experience and product design
• Digital transformation and strategy consulting
• Software engineering and development
• Cloud and platform integration
• AI and automation implementation
• Data-driven insights and optimization

Contact Info:

• Website: www.epam.com
• Phone: +1-267-759-9000
• Address: 41 University Drive • Suite 202, Newtown, PA 18940 • USA
• LinkedIn: www.linkedin.com/company/epam-systems
• Facebook: www.facebook.com/EPAM.Global
• Instagram: www.instagram.com/epamsystems

 

11. Wipro

Wipro helps companies figure out how to make their customer experience feel more connected and effortless. They usually work with organizations that already have a lot of systems in place but struggle to make them work together in a way that feels natural. Their focus is on bringing everything - people, processes, and platforms - into alignment so customers don’t feel the gaps between digital and real-world interactions.

Their projects often involve rethinking how businesses use technology day to day, from redesigning customer journeys to simplifying backend systems that cause friction. Wipro’s approach tends to be pretty grounded: understand the problem, fix what’s broken, and improve what’s already working. They mix strategy, design, and tech execution to help companies run smoother without losing the human side of how they serve customers.

Key Highlights:

• Focuses on improving how companies connect with their customers
• Works across sectors like finance, healthcare, and retail
• Blends technology, design, and strategy in practical ways
• Helps modernize operations while keeping customer experience simple
• Known for steady, large-scale digital transformation projects

Services:

• Customer experience strategy and consulting
• Digital transformation and modernization
• Cloud integration and platform development
• Data analytics and automation
• Experience design and user journey optimization
• IT infrastructure and support services

Contact Info:

• Website: www.wipro.com
• Email: info@wipro.com
• Phone: 848-297-1727
• Address: 2 Tower Center Boulevard, Suite 2200 East Brunswick, NJ 08816
• LinkedIn: www.linkedin.com/company/wipro
• Instagram: www.instagram.com/wiprolimited
• Facebook: www.facebook.com/WiproLimited

 

12. Genpact

Genpact helps companies untangle the messy parts of their operations that quietly ruin the customer experience. They usually step in when businesses have systems that technically work but don’t work together well enough. Their focus is on rethinking how processes, people, and technology connect behind the scenes so the front-end experience feels seamless to customers. It’s the kind of work that doesn’t always show on the surface but makes a huge difference once it’s in place.

They blend analytics, automation, and design thinking to make things simpler and more efficient. Genpact’s approach is very down-to-earth - they look at what’s actually slowing things down, fix what can be improved, and use technology where it makes sense, not just because it’s trendy. The end result is usually a more responsive business that serves customers better without adding layers of unnecessary complexity.

Key Highlights:

• Focuses on improving customer experience through smarter processes
• Works with large enterprises across sectors like finance, retail, and healthcare
• Blends automation, analytics, and design for practical improvements
• Helps companies modernize operations while staying adaptable
• Strong emphasis on problem-solving and real-world application

Services:

• Customer experience and process transformation
• Automation and workflow optimization
• Data analytics and business intelligence
• Digital operations and platform integration
• Experience design and journey improvement
• Cloud-based service modernization

Contact Info:

• Website: www.genpact.com
• Phone: +1 217 554 8000
• Address: 1901 E Voorhees Rd. Danville, IL 61834
• LinkedIn:  www.linkedin.com/company/genpact
• Twitter: x.com/genpact
• Facebook: www.facebook.com/ProudToBeGenpact

 

13. Salesforce

Salesforce helps companies organize and improve how they interact with customers across every touchpoint. They’re not just about selling software - their work is more about helping businesses actually understand their customers better and respond faster. Most of what they do revolves around simplifying complex processes like sales, marketing, and service so that teams can focus on people instead of juggling disconnected tools.

They’re known for helping businesses bring all their customer data under one roof. That means sales teams, support agents, and marketing departments can finally work off the same information instead of living in separate silos. The result is a smoother, more consistent experience for customers, and a clearer picture for the people running the show. In short, Salesforce gives organizations a structure that helps them stay close to their customers while scaling up their operations in a sensible way.

Key Highlights:

• Focuses on unifying customer interactions across departments
• Offers cloud-based platforms for sales, service, and marketing
• Helps companies manage relationships more efficiently
• Encourages collaboration and visibility across business units
• Adapts solutions to fit different industries and team sizes

Services:

• Customer relationship management (CRM)
• Marketing automation and personalization
• Sales and service process optimization
• Data analytics and insight tools
• Cloud platform customization and integration
• Customer support and engagement solutions

Contact Info:

• Website: www.salesforce.com
• Phone: 1-800-664-9073
• Address: 415 Mission Street, 3rd Floor San Francisco, CA 94105
• LinkedIn: www.linkedin.com/company/salesforce
• Twitter: x.com/salesforce
• Instagram: www.instagram.com/salesforce
• Facebook: www.facebook.com/salesforce

 

14. Sutherland Global

Sutherland Global works with companies that want to make their customer experience feel less like a process and more like a conversation. They usually step in when businesses have solid systems in place but still struggle to make everything work smoothly for the people using them. Their focus is on combining digital tools, data, and human insight to make interactions faster, simpler, and more natural. It’s not about fancy tech for the sake of it - it’s about fixing what slows things down and helping teams serve customers better.

Their approach tends to blend automation and human support in a balanced way. For example, they help companies redesign customer journeys, streamline operations, and modernize back-end systems so that customer service feels more connected across every channel. Sutherland’s work is often behind the scenes, but it’s the kind of change that customers notice when things just work the way they should.

Key Highlights:

• Focuses on improving real customer interactions, not just systems
• Combines automation and human expertise for balanced solutions
• Works with global clients across banking, healthcare, and retail
• Helps companies simplify digital operations and service delivery
• Builds practical, scalable solutions for long-term results

Services:

• Customer experience and operations transformation
• Digital process automation
• AI and analytics-driven service improvement
• Omnichannel customer support solutions
• Back-office optimization and workflow redesign
• Technology integration and managed services

Contact Info:

• Website: www.sutherlandglobal.com
• Email: marketing@sutherlandglobal.com
• Phone: +1-585-586-5757
• Address: 175 Sully’s Trail Suite 301 Pittsford, NY 14534
• LinkedIn: www.linkedin.com/company/sutherland-global-services
• Twitter: x.com/SutherlandCorp
• Facebook: www.facebook.com/Sutherland-Global

 

15. TTEC

TTEC works with companies that want to make their customer experience feel more personal and less mechanical. They often help businesses that rely heavily on contact centers or digital service platforms but struggle to keep those experiences consistent across every channel. Their focus is on improving how teams talk to customers, how data flows between departments, and how automation can actually make service feel more human, not less.

They mix people, process, and technology in a way that helps organizations respond faster without losing the human touch. TTEC’s projects usually include redesigning customer journeys, setting up smarter support systems, and training teams to handle interactions that matter most. They don’t try to reinvent everything from scratch but instead make what’s already there work more efficiently and naturally.

Key Highlights:

• Focuses on improving digital and human interactions in customer service
• Works across multiple industries including retail, finance, and telecom
• Combines automation with real human support for balanced experiences
• Helps teams streamline contact center operations and customer journeys
• Prioritizes consistent and connected customer interactions

Services:

• Customer experience consulting and transformation
• Digital contact center solutions
• AI and automation for customer engagement
• Workforce optimization and analytics
• Omnichannel service design and management
• Training and operational support

Contact Info:

• Website: www.ttec.com
• Email: cx@ttec.com
• Phone: +1.800.835.3832
• Address: 100 Congress Avenue, Suite 1425, Austin, TX 78701
• LinkedIn: www.linkedin.com/company/ttec
• Twitter: x.com/tteclife
• Facebook: www.facebook.com/TTEClife
• Instagram: www.instagram.com/tteclife

 

16. Concentrix

Concentrix works with companies that want to make their customer experience actually feel like an experience instead of a process. They usually get involved when businesses have too many systems, teams, and channels that don’t talk to each other properly. Their job is to bring those pieces together so customers get a smoother and more consistent journey, whether they’re interacting online, in-store, or through a support line.

They blend strategy, design, and technology to help businesses rethink how they serve people. That might mean reworking customer journeys, introducing automation where it makes sense, or improving how teams handle interactions behind the scenes. Concentrix tends to focus on the long game - building experiences that scale and still feel personal, not robotic.

Key Highlights:

• Focuses on connecting business processes with customer needs
• Works across industries like retail, banking, and healthcare
• Balances technology and human-centered design
• Helps companies simplify service operations across multiple channels
• Emphasizes measurable, sustainable improvement in customer experience

Services:

• Customer experience transformation
• Service design and journey mapping
• Automation and AI integration
• Contact center optimization
• Digital operations and analytics consulting
• Cloud-based customer engagement solutions

Contact Info:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix
• Facebook: www.facebook.com/Concentrix

 

17. Qualtrics

Qualtrics helps companies figure out what their customers actually feel instead of just guessing from numbers on a dashboard. They usually work with organizations that want a better grip on how people experience their brand - whether that’s through a website, product, or customer service interaction. Their tools help businesses listen to feedback, track sentiment, and use that information to make smarter decisions that actually improve the experience.

They’re known for helping teams break down data silos so insights don’t get stuck in one department. The goal is to connect customer feedback directly to daily decisions - from marketing to support - without burying teams in analytics jargon. It’s a practical way to make customer experience management part of how a company operates, not just something they check off once a quarter.

Key Highlights:

• Focuses on understanding real customer sentiment through data and feedback
• Helps companies align internal teams around customer experience goals
• Connects feedback systems to everyday business decisions
• Works across industries like retail, healthcare, and finance
• Builds flexible experience management frameworks

Services:

• Customer and employee experience management
• Feedback collection and analysis tools
• Sentiment and journey mapping
• Data integration and reporting
• Experience design and consulting
• Platform implementation and optimization

Contact Info:

• Website: www.qualtrics.com
• Phone: +1 800 339 8865
• Address: 333 W. River Park Drive Provo, UT 84604 USA
• LinkedIn: www.linkedin.com/company/qualtrics
• Twitter: x.com/Qualtrics
• Facebook: www.facebook.com/Qualtrics
• Instagram: www.instagram.com/qualtrics

 

18. Medallia

Medallia helps companies actually hear what their customers are saying instead of just tracking surface-level stats. They work with businesses that want to understand how people really feel about their experiences across different channels - whether it’s through surveys, chat feedback, or social media mentions. Their platform collects and analyzes that feedback so companies can spot what’s working, what’s not, and where small changes could make a big difference.

What makes their work stand out is how they tie insights back to everyday operations. It’s not just about running reports - they help teams use real feedback to adjust how they serve customers, train employees, or design digital experiences. Medallia’s approach fits companies that care about the human side of data, where every piece of feedback is a chance to do something better.

Key Highlights:

• Focuses on collecting and interpreting customer feedback across all channels
• Helps companies link insights directly to operations and decision-making
• Supports both customer and employee experience improvement
• Works with industries like retail, travel, and financial services
• Uses technology to make feedback actionable, not just measurable

Services:

• Experience management and analytics
• Voice of the customer (VoC) programs
• Feedback collection and sentiment analysis
• Journey mapping and improvement planning
• Employee experience solutions
• Integration with CRM and operational systems

Contact Info:

• Website: www.medallia.com
• Phone: 877-392-2794
• Address: 6220 Stoneridge Mall Rd Floor 2 Pleasanton, CA 94588 USA
• LinkedIn: www.linkedin.com/company/medallia-inc.
• Twitter: x.com/medallia
• Facebook: www.facebook.com/MedalliaInc

 

19. Avanade

Avanade helps companies rethink how they use technology to connect with customers. They often step in when a business has all the right digital tools but isn’t quite getting the customer experience they want. Their work usually focuses on blending strategy, design, and modern tech so that digital experiences actually feel useful instead of just flashy. In short, they help organizations close the gap between what customers expect and what the systems behind the scenes are capable of delivering.

They’re big on making transformation practical. That might mean improving how a company uses data to personalize interactions, building more intuitive digital platforms, or reworking internal processes to make customer service flow better. Avanade’s approach sits somewhere between business consulting and hands-on technology work, which is probably why so many companies bring them in when they need real, measurable change without getting lost in technical buzzwords.

Key Highlights:

• Focuses on aligning technology with real customer needs
• Blends strategy, design, and engineering in a balanced way
• Works with enterprise-level businesses across multiple industries
• Emphasizes practical digital transformation over abstract consulting
• Known for strong collaboration with Microsoft technologies

Services:

• Customer experience and digital transformation consulting
• Experience design and journey mapping
• Cloud modernization and integration
• Data analytics and AI-driven personalization
• Process optimization and automation
• Application development and platform engineering

Contact Info:

• Website: www.avanade.com
• Phone: +1 206 239 5600
• Address: 1191 Second Avenue Suite 100 Seattle, WA 98101
• LinkedIn: www.linkedin.com/company/avanade
•  Instagram: www.instagram.com/avanadeinc

 

20. HGS CX

HGS CX works with companies that want to make customer service feel less like a chore and more like a conversation. They usually step in when businesses are juggling different systems, channels, and teams that don’t quite sync up. Their focus is on simplifying how customers connect with a brand using a mix of smart tech, human support, and better process design to make things smoother on both sides.

They’re good at finding that balance between digital tools and people who actually understand customer needs. Whether it’s automating repetitive tasks or redesigning workflows in a contact center, their goal is to help companies run more efficiently without losing that human touch. It’s a straightforward approach: fix what slows things down, connect what’s disconnected, and make customer interactions feel more natural.

Key Highlights:

• Focuses on combining digital tools with human-led service
• Helps businesses manage customer interactions across multiple channels
• Works with companies to simplify support operations
• Strong focus on automation, analytics, and workforce optimization
• Builds solutions that adapt easily to changing business needs

Services:

• Customer experience transformation consulting
• Digital contact center management
• Process automation and AI integration
• Analytics and performance insights
• Omnichannel service delivery
• Back-office support and workflow optimization

Contact Info:

• Website: hgs.cx
• LinkedIn: www.linkedin.com/company/hinduja-global-solutions-inc
• Twitter: x.com/hgsdigital
• Facebook: www.facebook.com/HGSInd

Conclusion

Customer experience transformation in the US isn’t just about upgrading tech or adding new tools. It’s about making every interaction - digital or human - feel smoother and more connected. The companies shaping this space understand that real change happens when strategy, design, and technology work together without getting in the customer’s way.

Across the board, these teams are helping businesses move from complicated systems to experiences that just make sense. Some focus on fixing the structure behind the scenes, others on redesigning how customers engage up front. But the goal’s the same: to make technology feel invisible and the experience feel natural. And in a world where every click, message, or call counts, that’s what keeps customers coming back.