CRM is a tool for automating sales, marketing, working with potential and existing customers.
HRM is a tool of personnel management, personnel decisions, performance evaluation, motivation, vacation schedules, training, the creation of a personnel reserve.
CRM and HRM Components
The following architecture is used for the programs of this type in most cases:
The platform containing the basic functionality of the program.
Data management - databases, means of working with them.
Components and modules. They include software solutions necessary for the work of units, the formation of reports, and the like.
API Tools. They are necessary for the organization of data exchange with the site of the company (feedback, sales in the online store) with other software used in the company (warehouse controlling, accounting).
Mobile applications. They are necessary if the employees are actively working remotely from the office (distributors, couriers).
CRM (Customer relationship management) means also a web-based database, which can be operated automatically. It keeps the sales history. Through the CRM, a purchase manager can be informed from which vendor he needs to purchase the goods. CRM links data team, sales team, and purchase manager. Proper use of CRM can ensure maximum profit level. The cloud-based CRM (Customer Relationship Management) tool is all about easy. We barbarize many of your annoying tasks in sales, marketing, and customer abutment business processes. Cloud-based CRM makes information sharing is easy and mechanical, so it is elementary for all the members of your team to get on and stay on the same page. If your business is growing (or if you want it to grow), you’ll realize Customer Relationship Management (CRM) software is essential. CRM also keeps records of sales, potential sales, tasks, and actions that require follow-up. Most sales reps live by their contact data-it can be motivating with target goals and daily tasks and keeps indispensable information handy to make sales. Sales are the lifeblood of a company, so it’s understandable why there are hundreds of CRM programs at our fingertips, from programs that contain barely more than notes and spreadsheets to far more complex systems.
HRM (Human Resource Management) means a web-based database, which can be operated automatically. It keeps the logging details of employee’s login and logout time. The system is a portal based integrated Human Resources Business Suite. HRM can cover all demeanor of Human Resources Management over the internet. Unlike other HR products, where internet support is added only as reconsideration and where the product support only one HR module, it is conceived as an application that supports assorted HR modules and business convention, with rich internet and business appearance that cover all appearance of human management based on the best convention.